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Southwest’s Numbers Are Still Ugly

Southwest Airlines is changing faster than at any time in its history. Assigned seating, bag fees, even talk of first-class cabins and airport lounges. But are its bold moves starting to pay off? Not quite yet. Southwest's latest results were rough once again, with margins barely positive and far from the glory days that made it a Wall Street darling. Still, there are signs that better times are on the horizon, as we discuss in this week's feature story.

Q&A: Unlocking Airline Loyalty Through Cross-Sector Collaboration

Airlines that can leverage the increasingly sophisticated and connected network of global aviation alliances and service partnerships will have a critical opportunity to scale their loyalty benefits and provide more consistent, quality customer experiences for the future.
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