The rise of bring-your-own-device entertainment and the decline of seat-back screens and complicated wiring is a win in the long run for both passengers and airlines.
Targeted bidding on flight upgrades is a smart way for airlines to engage customers and offer value without inundating flyers with additional fees and packages. But it also adds a level of uncertainty that travelers may find off-putting.
When you pair rapid development in Asia and the Middle East with slowing growth and low infrastructure investment in Europe and the U.S. you get interesting shifts in airport trends. We've yet to see the huge shifts, but they're coming soon.
Hotels are getting more people to join their loyalty programs than ever before. Now they just need to raise their engagement levels to keep them coming back — booking direct, as they'd prefer.