Airline News

In-flight calls are inevitable, but the rules surrounding their use and the etiquette that will arise is yet to be seen.

A funny flight attendant is much more likely to get passengers' interest than a video pre-loaded with a message from a CEO like Delta or United do.

Changi can afford to drop fees for airlines because it can count on spending by passengers who love what it has to offer them.

The differentiation between low-cost carriers and their network rivals in North America is becoming murkier as business class services and international service are going mainstream.

Malaysia Air may be more colorful now, but it will take more than a design refresh to bring customers back.

The airports-as-destinations trends is great for flyers who have better food and retail options, for cities who can show off their culture, and airports who strive to increase shopping revenues.

It's been said that airports are the doorways to a destination and that's nowhere more true than in Iceland where the number of first-time visitors and transfer passengers are skyrocketing, giving the airport the opportunity to welcome and woo tourists.

Copenhagen's airport has long been known for its ability to efficiently move passengers along, so it's good to see it recognized for its efforts taking care of passengers as well.

Time will tell how successful this campaign will prove, but it's clear that Finnair are unwilling to put their birds in a cage. As Sting sang: "If you love somebody, set them free."

JetBlue's Mint business class should prove to be very popular, and there are enough improvements in the rest of the plane to ensure that the airline's existing customer base won't get alienated. Still, it remains to be seen how long JetBlue will keep Mint at its current price points, and whether the service will be an economic success.