Brian Sumers

Airlines Rack Up Big Margins From Premium Seat Sales

A skeptic might say airlines are doing so well selling premium seats because their standard offering is getting worse. There's some truth to that. But airlines have also gotten better at targeting passengers with the right offers for them.

JetBlue’s Battle to Remain Dominant in Boston

A few years ago, Delta Air Lines expanded in Seattle and tried to take share from Alaska Airlines. Surprisingly, Alaska has held on to most of its customers. Now, Delta is trying a similar strategy in Boston. JetBlue has a big customer base there. Will JetBlue's loyalists stick around?

Why Viva Air Wants to Put Latin America’s Startups on the Map

VivaAir is the latest carrier to take a Silicon Valley-style approach to improving its technology, recently announcing that it has partnered with local universities, government entities, and startups to create an innovation lab. If executed well, this could raise the bar for customer service in the region.