Brian Sumers

Airlines Become More Sophisticated With Personalized Offers for Passengers

Many of the world's airlines know they're not as good as retailers like Amazon in targeting offers for individual passengers. A lot of carriers want to improve, so they can get the right offer in front of the right person at the right time. But it won't be easy, since airlines often have clunky computer systems.

United CEO: There’s No Quick Fix for Airline IT Systems

Let's give some credit to United CEO Oscar Munoz for his honesty about problems with airline IT systems. Yes, he was speaking with employees, and not the public, but many CEOs aren't this candid when they meet with workers. Former United CEO Jeff Smisek certainly wasn't.

JetBlue May Trim Flights To Raise Margins After Rough January

JetBlue is a publicly traded corporation, and it has little choice but to reduce capacity when revenues fall because that's what investors expect. But this isn't great for travelers. They would prefer JetBlue discount its fares to to fill seats when demand falls.