Colin Nagy

Here's one of hospitality's most interesting thinkers on hiring, her approach to service, and the importance of community when launching a development.

The hardware and evolving software on the iPhone removed friction for travelers in immeasurable ways. It also created friction. The iPhone beckons us whenever we have an idle moment, forcing us to miss some of the things that make travel, particularly solo travel, so beautiful.

Here are the brands that are innovating and getting the lounge experience right.

Historic hotels should do a better job in playing up what has occurred behind their walls. The hard-earned patina can be unique in a world that emphasizes the sparkling and new.

Clear's user experience has evolved significantly since its launch, and the service bears a look from supertravelers — and potentially beyond.

There's more hub competition heating up in the region, but Hong Kong's Chek Lap Kok manages to capture the magic and inspiration of travel.

A beautiful, well designed room in Paris for 150 euros a night? This might be an interesting counter to the rise of Airbnb in the city.

Cabin seeks to bring style and a "moving hotel" approach to the overnight bus journey. They've nailed the design and approach, but will Californians choose it over flying?

The Hoshino Resorts brand melds Japanese tradition with modern design and incredible service. Its ambitions outside of Japan, if successful, may some day serve as powerful cultural diplomacy for the country.

Upper House's general manager details how the Hong Kong-based hotel finds the balance between tech, customer relationship management, and frontline service.