Deanna Ting

It's Marriott under fire now, but keep an eye on the broader hospitality and travel services industry in the U.S.

Expect all the other major hotel brands to be revamping their reservations systems just like IHG has, and Marriott soon will, too.

Can you ever really have the independence to do your own thing and have all that scale? SBE's Sam Nazarian will find out soon enough.

Hyatt’s M&A strategy might be best summarized as this: If at first you don’t succeed, try, try again.

... But we have a feeling that things are certainly shifting in that area as more luxury brands see themselves as "experience platforms."

This makes a ton of sense for World of Hyatt, but again will scale prove to be a challenge for Hyatt and for Exhale?

Hotel industry to consumers: You should still stop clicking around, (obviously!), but you should also expect a lot more from us when you (1) book direct with us, (2) join our loyalty programs, and (3) stay in our hotels.

There's been a sea change in terms of how new boutique hotel brands are named: Instead of recycling other brand names (ahem, Clarion Pointe) and looking to active adjectives (hello, Avid and Tru), we've now entered the era of brands on a first-name basis.

Leading Hotels is taking a traditional, yet also somewhat contrarian approach to hotel loyalty — but will it pay off for its independent hotel members?

Another day, another attempt from a hotel company to reinvent the role of the hotel concierge.