Dennis Schaal

Dennis Schaal is Skift’s Founding Editor and Executive Editor. Dennis has been a reporter focusing on online travel and short-term rentals for more than two decades at Skift, Tnooz, USA Today, and Travel Weekly. He is well-known for tough one-on-one interviews on stage at Skift events, including with the CEOs and top execs of Expedia, Uber, Booking Holdings, Priceline, Kayak, Hopper, and more.

Google Flights Now Notifies Flyers When Airfares Will Expire

Google has several very clear advantages over competitors: its mountains of data sets and the computing power to do something with them. That's the context of some of these incremental changes in Google Flights and hotel search. Slowly but surely, after much data crunching and testing, Google -- which already is one of the largest players in travel -- is enhancing its flight and hotel products for consumers and advertisers.

Expedia Begins Revealing Its Big Ambitions in Hotel Services

Expedia is seeking to gain even more influence in the hotel industry while the big chains are trying to limit online travel agencies' clout through the hotels' direct-booking campaigns. As Expedia's recent Marriott Vacations and Red Lion deals, along with the needs of smaller hotels, show, there is substantial upside for Expedia.

Expedia Plans to Use Artificial Intelligence for Customer Service

There has been serious talk about artificial intelligence in travel for the past couple of years. While Expedia CEO Dara Khosrowshahi wasn't talking about implementing artificial intelligence for customer service in the next quarter or two, be assured that Expedia and others are working on it hard.

Booking.com in Reversal as it Launches Loyalty Program for Business Travelers

There's no doubt that Booking.com already has the user base -- and can increase it -- to be successful in catering to unmanaged business travelers. Whether a loyalty program will turn out to be advantageous remains to be seen and can be adjusted as the situation merits. The real question is whether Booking.com, like Expedia's Egencia, will take the next step into managed travel by acquisition or otherwise.