American Airlines’ Lawsuit Against Ticket Consolidator Reveals Details About Hidden Practices
The whole airline consolidator business model lends itself to cutting corners and difficulties in enforcing contractual rules.
Dennis Schaal is Skift’s Founding Editor and Executive Editor. Dennis has been a reporter focusing on online travel and short-term rentals for more than two decades at Skift, Tnooz, USA Today, and Travel Weekly. He is well-known for tough one-on-one interviews on stage at Skift events, including with the CEOs and top execs of Expedia, Uber, Booking Holdings, Priceline, Kayak, Hopper, and more.
American Airlines Sues Skiplagged, Alleging False Savings Promises and Deceptive Practices
How long will it be before American Airlines' flight content gets removed from Skiplagged? Hint: Southwest sued and its flights are gone.
When Hosts Grudgingly Serve as Quasi-Travel Insurance
Few issues are as divisive among short-term rental hosts, property managers, online travel agencies and guests as refund policies following hurricanes, wildfires, and pandemics.
Hostelworld Gets Even More Social
Dublin-based Hostelworld has integrated its own social network into its business to such a degree that is materially helping its financials.
Vrbo Refund Reversal in Maui Was an Exception
Vrbo reversed its longstanding guest-refund policy for the wildfires in Maui – for the first time, guests would be entitled to full refunds.
Vrbo Reverses Long-Standing Guest Refund Policy in Maui
Vrbo risks a host backlash but is doing the right thing for guests. As opposed to the articulated policies, how this all works out in practice is another matter.
Tripadvisor’s Inflection Point: Viator Surpasses Hotels
Tripadvisor sees itself increasingly relying on a fast-growing but profit-challenged Viator, and a hotel metasearch business that big advertisers are less committed to than in the past. Tough stuff.
Despegar Is Opening Stores in Brazil and Argentina
You probably won't see many credit card machines at Despegar's stores or booths in Argentina. But you will see travelers with cash.
Booking Hopes Its Kayak Brand Can Help Save eTraveli Deal
Booking Holdings' proposed remedy to push through its pending deal to acquire eTraveli Group may not be enough. Perhaps additional concessions or litigation are in the offing.
Air Canada Adds Cancel for Any Reason Feature in Partnership With Hopper
Expedia's criticisms of Hopper's fintech products don't seem to be hurting Hopper's ability to enter into new partnerships.