Southwest Hires Consultant to Assess the Airline’s Tech Systems
The CEO of Southwest Airlines issued a statement to customers with new details about actions the company is taking following the debacle in the last week of December.
Justin is Skift’s Travel Tech Reporter, where he covers the way to the future of global travel industry. Prior, he was a tech reporter for American City Business Journals in Albany. A Michigan native, Justin is living as a digital nomad for now. Work aside, Justin has a passion for travel, writing, arts, food, and culture.
Patriot Family Homes Raises $60 Million for Short-Term Rentals in Underserved Areas
There is a reference to artificial intelligence by nearly all the startups listed. It is being used to strengthen the services for even the seemingly most basic types of consumer apps.
Mass Flight Cancellations From Old Tech Are More Common Than You Think
Old tech is a big part of mass flight cancellations. Maybe Southwest's extreme episode and Wednesday's tech issue of this are a wake-up call across aviation.
Travelport CEO Talks Recovery Outlook and Tech Investment in 2023
If the industry waits for segments like business travel to fully recover, it could be waiting forever. That’s one reason why Travelport and its competitors should continue investing in tech and expanding offerings.
Private Equity-Backed Cendyn Names New CEO to Lead Hotel Tech Company
Cendyn, a software company that offers customer relationship management, digital marketing, and operations tools to hotels, has hired a new chief executive.
5 Travel Tech Trends Worth Watching in 2023
Travel technology has been turned on its head over the past couple of years. Just about every major trend listed was caused, directly or indirectly, by issues related to the pandemic.
Southwest’s Meltdown Should Be a Technology Warning for Airlines
Instead of heeding employee concerns, Southwest focused primarily on tech for customers, leading to a worst-case example of what can happen when modernizing operations is not a priority. May other airlines learn from Southwest’s mistake.
How JetBlue, Alaska Airlines, and Amadeus Are Approaching Startup Investment in 2023
Everyone in the travel industry, especially airlines, is talking about sustainability right now. But investments are also being made in innovations that could form the industry decades from now.
7 of the Most Interesting Travel Tech Startups Raising Capital in 2022
Despite an increasingly negative economic forecast, travel tech startups raised billions of dollars in 2022.
Hotels Are Still Too Slow to Adopt Tech Post-Pandemic
Even after the pandemic decimated the hotel industry, operators are still shy about adopting new technologies — and they’re inevitably losing precious dollars because of it.