Kristen Hawley

While it may take some time and effort to change the way a chain operates, large and successful companies work hard to stay one step ahead of the game.

With several other restaurant-facing product offerings, Eat24 was the one that didn't fit into the Yelp puzzle. By ceding delivery to former rival, Grubhub, Yelp is free to focus on the other parts of its business that certainly benefit from its robust consumer network.

It's easy to overlook the importance of a well-designed and useful website in an age of social media hype, but a restaurant's website is the one true place the business has total control of the message.

Sure, we can blame the millennial generation for all the changes in the restaurant industry, but we should probably look at all of the technological and social changes, too.

It's easy to overlook the importance of a well-designed and useful website in an age of social media hype, but a restaurant's website is the one true place the business has total control of the message.

Streamlining menu offerings is a smart way to reduce the cost of food overall, but it also leaves a business vulnerable to major shifts in ingredient pricing.

When your restaurant portfolio includes 37 (!) restaurants around the world, you have to get creative to stay involved with every single one.

Meal kits and delivery may replicate some of the satisfactions of dining out, but a restaurant's value lies in its experience. On top of everything else, restaurateurs must convince us to take the time to visit.

The illness reports, consistent with symptoms of norovirus, come from one Chipotle location that has since reopened. But any time this happens, however small, the news will grab headlines. Chipotle will likely be haunted by its past as long as it's around.

A focus on restaurant marketing can take a business to the next level, but according to this survey, most restaurants don't have the time — though they wish they did. One solution: building paid tools for restaurants to take best advantage of your platform in the least time possible.