Sean O'Neill

Senior Hospitality Editor

Covers IHG, Hilton, Marriott, Hotel Brands

Sean O’Neill is Skift’s Senior Hospitality Editor. Sean’s forte is reporting, and he’s broken multiple hotel industry scoops. He has also conducted 1:1 interviews on stage with the CEOs of Marriott, Hilton, IHG, Hyatt, and Wyndham.

Why Do Airlines Suffer So Many Tech Glitches?

A British Airways hiccup earlier this month was merely the latest tech outage at a number of airlines. Why does the industry suffer from so many glitches? Experts point to some deeper reasons beyond the commonly heard "old tech" explanation.

Texts Between Sabre Execs About Farelogix Deal Fuel U.S. Antitrust Lawsuit

Sabre had tried the unorthodox legal tactic of pursuing its $360 million acquisition of Farelogix, an airline tech vendor, without waiting for approval from U.S. antitrust watchdogs. But it apparently didn't count on federal attorneys claiming they have text messages between Sabre executives acknowledging the anti-competitive nature of the deal.

Delta Sues Chatbot Vendor Faulted for Data Breach

Many grandmothers have tighter password security than tech vendor [24]7.ai allegedly did. A hacker had an easy time accessing the vendor's code, and through it, the payment card data of up to 825,000 Delta customers. No wonder the airline is suing.

Sabre Dares U.S. Justice Department to Sue It Over Farelogix Deal

The travel technology giant said Wednesday it would go ahead with its planned $360 million acquisition on August 21. If the U.S. federal attorneys aren't happy about it, they can sue, Sabre said. No travel tech company has used, and threatened in public to use, its lawyers as much as Sabre in the past decade.

Despegar Uses Installment Payments to Prod Demand

Some religions take it on faith that their messiah will come, but they stoically accept that the arrival has been delayed indefinitely. Similarly, Despegar believes that the online travel revolution will sweep Latin America, but it accepts that the glorious moment has been delayed indefinitely. Consumer financing is its secret sauce to sustain itself while it waits.