Business Travel News

These sorts of biometrics will soon become standard at modern airports. The airport of the future, in some respects, has already arrived.

Guests don't enjoy sneaky fees and hotels don't enjoy arguing over them. Including a few basics -- like Wi-Fi -- for free builds loyalty and makes everyone happy.

Reaching far back into history for a branding message is a bit of a stretch that provides ample opportunity for the impact to get lost in translation. They should go with the simpler: "Yokohama: It's Close to Haneda Airport."

Canada’s decision to pull leisure marketing from its poorest performing markets is an interesting tactic, but one that gives individual destinations an opportunity to stand out without competing against the more influential country brand.

QuickMobile has found itself a lucrative niche, and is clearly in expansion mode.

TripIt has a loyal following, but TripIt Pro lost a some of its attractiveness when Southwest, Delta, United and American decided to play tough with loyalty program trackers. Will Concur continue to give TripIt the resources it fought for and deserves?

When airlines reduce capacity it seems like a benign act, but not from the vantage of impacted cities, which suffer the consequences.

ChoiceSeats enables US Airways to fill more planes (with ancillary fees), and it is a humongous and growing revenue source for the airline.

Blackstone is a very savvy, metrics-oriented hotel investor, and with $10 billion available to invest in real estate, the world's largest hotel operator is a lodging force to be closely monitored. Despite its public company status, Blackstone is fairly tight-lipped about its strategy, and the industry awaits Blackstone's next chess move.

The precise cause of the problems hasn't been articulated, but American obviously needs to get this fixed promptly. This is potentially inconveniencing thousands of travelers, and will cost the airline in dollars and goodwill.