Many travel managers and even agencies were caught off guard by the pandemic, underestimating how long it could last. Cue the last minute dash to work out how to leverage all those unused tickets.
This travel management on steroids approach could backfire with yet another new title that will certainly confuse legacy players. By underlining all the complexities of travel, corporate clients may start to question if it's worth all the effort.
It's a fascinating question whether airlines and travel agencies will be able to keep pushing forward on modernizing the sector's tech. But Amadeus aims to press on with its part in the process.
Despite rising coronavirus cases and airlines on the brink of collapse, Milla Travel could still make its mark in a region that's long overdue for modernization in the travel management space.
Nothing says you care about a client like traveling a long way to see them. But post-Covid, a culmination of trends could force companies to think of new ways to make them feel special.
This car manufacturer’s entry into corporate travel management is a sign the "total mobility" concept is maturing. But legacy agencies shouldn’t worry too much — for now.
The juries are still out over whether airlines and the global distribution systems will kiss and make up soon. Corporate travel agencies will be hoping it won't be much longer though, otherwise some may face the prospect of having to explain higher airfares to their clients.