Skift Take
Reducing stresses, most of which are incremental changes, is the next big user experience battle in the airline/aviation industry.
Most youngsters will not talk to people sitting next to them on a flight despite being active Facebook users, but playing games and catching up on work are even less popular.
These are some of the results of the latest global survey of air travellers, which shows some rather odd results such as some who do not think it a good idea to be warned of flight disruptions or delays.
The most frustrating part of the journey endured by passengers is the queuing time for security screening at airports, followed by removing shoes and belts, the survey conducted by the International Air Transport Association (IATA) shows.
Three out of four travellers would opt for the self-service or web-enabled option, according to the findings, which also shows travellers under 25 enjoy the onboard experience just as much as arriving at their destination, while older passengers just want to arrive.
The comprehensive survey shed some light on the behaviour of modern air travellers and will help to determine how the aviation industry adjusts itself in terms of products and services offered.
Paul Behan, IATA's head of passenger experience, said the survey, using social
