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The Hotel Lab in Hong Kong Training Future Hospitality Leaders

Colin Nagy photo
Colin Nagy

Photo Credit: A promotional image of the front desk of Hotel ICON in Hong Kong, which has developed a hospitality training laboratory.  Hotel ICON

Skift Take

The world is in dire need of better, more realistic hospitality training and accreditation. Hospitality and social environments will only continue to grow as we desire to get off of our phones, look up from screens and take in generous hospitality and be surrounded by others in lively environments.

Many of us are passive consumers of hospitality. We stay at a hotel, or are served at a restaurant, without a passing thought of the logistics happening behind the scenes: The prep that happens at a restaurant, fish being deboned, the mise en place being prepared and maintained. Or at a hotel, the series of events that culminate with a club sandwich being delivered to your room on an elegant tray, bacon and bread just right. Behind a lot of this is years of service and hospitality training, figuring out how to maintain consistency of standards and ensuring that guests are both welcomed and anticipated. And also managing chaos and fluid environments: angry customers, deliveri

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