The "Hawaii of China" drew 26.8 million visitors in the first three months of the year partly thanks to its duty-free shopping and its strategic courting of foreign brands to its stores.
Have you ever claimed your value added tax back for things you bought during a trip to Europe? Then you probably used a Global Blue Tax Free Shopping service. Global…
Investor appetite, rather than remote employees themselves, will be the driving force that determines where work gets done in the future — including shopping malls.
Duty-free airport retail is an excellent way to reach coveted consumers. But airports also serve as the perfect global showcase for brands to test market products, try out new retail concepts, and build brand awareness among customers from emerging countries.
With competition from online retailers rising, airport duty-free shops selling luxury goods need to up the ante. Some methods they are using seem to be successful, while others may start annoying potential customers.
Perhaps it's fitting that United is dropping its duty free program in the same year it is retiring its Boeing 747s. Both harken back to a different time in aviation.
Delta's decision not to replace the vendor raises the question of whether its passengers will notice, or care enough, to get the airline to change its mind. This might be the perfect test-case for the true appeal of duty-free.
By following retail trends and empowering flyers to make purchases via mobile devices and self-service kiosks, airports will increase sales and boost customer satisfaction -- a win-win for all.