Hotel News

Robots won't "free up" human talent as much as they will replace it when they prove to be more labor efficient and cost effective.

Morgans is retooling its brand for the Creative Class living in a post-recession world, orchestrated by a new crew of creative minds rallying around the reworked "Mondrian is a hotel for creators" message.

Choice Hotels had an asset, its own property management system, and decided in 2013 to offer the solution to unaffiliated hotels, but it is always a tough sell for one brand to attempt to sell services to competitors, as Choice is finding out.

Chesky's appearance no doubt had Uber CEO Travis Kalanick asking his PR team why the Airbnb kid got to do Colbert before he did.

Lifestyle brands get all the love, but in the case of InterContinental Hotels Group, its six-decade old Holiday Inn brand family is the group's growth engine.

If chains such as Wyndham follow Hilton Worldwide's lead and enable their guests to reserve specific rooms, then photography and video will likely become an even more important part of booking and post-booking decisions.

Airbnb has been a true disruptor in travel, and we'll continue to keep a close watch as it matures into a broader industry player.

Mobile devices and on-demand services from Uber to Seamless are creating a generation more accustomed to instant gratification then the satisfaction of working for reward, and the trend has very real implications for hotels looking to gain millennial travelers' loyalty from a young age.

Cheap hotels that offer fast Wi-Fi can make up for some of their shortcomings with digital acumen.

Social customer service has evolved from trend to hospitality standard pushing brands to improve their communication with guests and define their service level. The people tasked with carrying out that job must be quick, creative and most importantly patient.