How Banks Can Take the Lead In the Next Era of Loyalty

Loyalty programs are more important than ever – but travelers are moving beyond status tiers and points to seek relevance, reassurance, and everyday value. As expectations rise, credit cards have emerged as a central force in the travel loyalty ecosystem, offering the flexibility, personalization, and protection modern travelers demand.

This report explores how banks and card issuers can unlock deeper loyalty by delivering high-value travel benefits, elevating cardholder care, and forging smarter travel partnerships.

In this report:

• How travel loyalty is changing: See why travelers today value flexibility, peace of mind, and personalization more than traditional status tiers.
• Why banks are travel’s new power players: Learn how card issuers are becoming booking platforms and reshaping the travel experience.
• Travel protection’s growing role in card choice: Discover how built-in protection can influence traveler behavior and become a loyalty driver.
• The power of great partnerships: Understand why seamless protection requires tight coordination between insurers and financial institutions.