New Research: Decoding Traveler Preferences

A new report explores the changing standards for traveler expectations when it comes to affordability, peace of mind, and customer service — and how can companies deliver on this value proposition.
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Skift Megatrends Video: How Experiences Are Reshaping Brand Loyalty

In a discussion at the 2024 Skift Megatrends event, Joe Mason of Allianz Partners emphasized the importance of sending customers a clear message that caring for them is a brand’s top priority. Travel companies that focus on personalizing every consumer touchpoint will be the winners in the battle for brand loyalty.
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Skift Aviation Forum Video: Building Brand Loyalty Beyond Points

In this video from Skift Aviation Forum 2023, we hear from Ricky Horwitz, chief sales officer, global travel, Allianz Partners, and Andres Barry, president, JetBlue Travel Products, about how building better customer experiences and products can lead to long-term value among customers.
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New Trend Report: Unlocking the Connected Customer Trip

Travel insurance has become an unexpected linchpin in delivering a fully connected customer experience, helping travel providers offer more personalized purchasing options, balance self-service with the human touch, and open new avenues for lasting customer relationships.
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Q&A: Putting Customer Care at the Heart of the Travel Experience

Whatever you call it — travel insurance, fintech, trip protection, peace of mind — the past several years have shown travelers the importance of having a safety net. That shift has led to new opportunities for travel brands to use insurance products to improve their technology, increase loyalty, build lifetime customer value, and drive revenue.
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