How Airbnb, Disney and Virgin America Merge Online and Offline Experiences
For travel companies, the key to personalizing the offline travel experience is collecting as much personal information as possible from the customer online.
What started as AirBedandBreakfast.com has grown into a massive public company that IPOd in 2020. Airbnb is now the world’s largest online alternative-accommodation community, allowing millions of users to list, search, and rent authentic homestays and vacation-rental experiences in countless cities across the globe.