The direct connection with airlines would help streamline the booking process, making it easier for businesses to plan trips without needing to jump between platforms.
Following years of stagnant innovation, flight search is on the cusp of becoming a richer experience. Through the use of AI, airlines and ticket sellers can close decades-old gaps between what travelers expect and what companies have been able to deliver.
He guided many carriers through the pandemic and positioned them for the future. Now, everyone wants his contrarian views on AI, the future of travel and sustainability.
In an exclusive, the leading group of U.S. travel advisors responds to claims by American Airlines that they're Luddites. The group says the carrier's effort to force them to adopt its preferred technology for booking flights is too fast and that, essentially, it's a bully.
American Airlines's top boss Robert Isom feels confident in the carrier's evolving distribution strategy, the most assertive of all the carriers in the Americas. But some travel agents still feel bullied.
After years of hype, Air France-KLM finally plans to take stronger measures to prompt corporate travel agencies to adopt next-generation methods of processing bookings. Yet its serial delays underscore how hard it is to make industry changes.