Articles tagged “airports”

A ban on large electronic devices may be necessary to keep travelers safe, but many in the travel community are not happy with how U.S. and UK authorities announced the new policy. Could we see some tweaks to the rules in the near future?

It's interesting that the UK left off three of the busiest airports in the Middle East — Doha, Dubai and Abu Dhabi. Why are they making a different calculation than U.S. authorities?

North America's airports will never match some of the best in Europe or Asia, where nations are more likely to invest in infrastructure. But airports in North America are slowly improving, and that's good news for passengers.

Recent research has found that a majority of frequent travelers are finding more value in the airport experience. There are some clear steps for today’s airport to take as it evolves into the airport of tomorrow.

The new flight attendants' contract at United, coupled with other steps CEO Oscar Munoz is taking, could finally enable United to make up some serious ground against its competitors.

The planning for the expansion of the international terminal at Chicago O'Hare isn't slated to be completed before 2017 but at least change is under way.

With lengthy queues, redundant processes, and a lack of personalization, it's no surprise customers have no love for modern airports. It's time for airports to reexamine their approach to customer experience and start creating the airport of the future.

Airports are starting to pay closer attention to customer experience, designing intelligent environments that are more connected, immersive and multi-sensory than ever before.

Abu Dhabi is preparing for dramatic growth ahead of demand by modernizing IT systems and introducing more automation to the passenger process. This is a general trend at major international hubs, which serve as convenient transfer terminals for extra long-haul flights, and want to have passengers spending more time shopping or dining and less time standing in line.

Looking back on a year’s worth of news in aviation paints a picture of an industry that is eager to innovate for the future. Now that airlines are more profitable, they can afford to be more ambitious with their passenger experience improvement programs. Let’s hope the industry continues rising, and moving closer to a better future of flight in 2016 and beyond.