In this video from Skift Aviation Forum 2024, Amy Bernard of American Express Travel discusses how the rising demand for premium experiences, personalized amenities, and best-in-class service is driving innovation in Centurion Lounges across airports globally.
In this video from Skift Global Forum 2023, we hear from Audrey Hendley, president, American Express Travel, about connecting with Gen Z and millennial travelers by developing a deep understanding of their experience-driven behaviors and expectations.
The American Express Travel website and mobile experience won't win user experience awards. But it may have something better for cardmembers — private fares, other negotiated deals, perks and points redemption.