Amex GBT is the dominant force in corporate travel, and it can use a massive AI-led tech makeover to fulfill its promise, including finally making meaningful headway with both the small business and unmanaged business travel markets.
If you think the competition between Airbnb and Booking.com is hot, what about the rivalry between American Express Travel and Chase Travel? You'll be hearing lots more about it in years to come.
American Express has become a juggernaut for Delta. As the airline increasingly caters toward wealthier travelers, its partnership with American Express is becoming more important for its bottom line.
Corporate travel buyers are demanding greener choices, more content, and tighter cost controls. TMCs are responding but will they be considered essential partners or a disposable middle layer?
Capital One Travel landed an experienced travel B2B exec in Sarah Kaplan Moore, who hails from the online travel agency side of the ledger. Capital One's Discover acquisition potentially provides it with ammunition to better compete against leaders Chase Travel and American Express Travel.
American Express Travel began selling vacation packages — initially sourced from Travelocity, now owned by Expedia — in 2004. They lost their luster as a momentous value-add to card members.