During the pandemic, American Airlines altered its frequent flyer programs, recognizing that the program had become too complicated and also that credit card use — not air travel — provides the bulk of the income.
The pandemic has forced airline CEOs to be more accessible. Coming off the worst year in aviation's modern history, being front and center with workers and customers takes on a new urgency for CEOs looking to resuscitate business.
In Skift's top travel stories this week, we covered Europe's opening to vaccinated U.S. travelers, luxury travel's recovery, Amtrak in the limelight, and American Airlines demothballing jets.
The Justice Department is reviewing the controversial new partnership between American Airlines and JetBlue Airways for antitrust concerns. If the deal is off, what does it mean for an airline industry battered by the pandemic?