Apart from the weakness of CWT, one of the most interesting things in the UK regulator's report is the rise of CTM and Navan. Even Spotnana and Kayak apparently had some substantial wins.
Despite environmental impacts topping corporate agendas, Hilton is finding that not all corporate clients are asking it for data around sustainability and other social impact elements. The hotel group is working to overcome the complexities in a franchised world of communicating this information.
With so much consolidation taking place, the group reckons its FCM Travel arm is now the only global alternative to the legacy travel management companies. They may disagree.
Many people will be watching the next chapter in Manny Fontenla-Novoa's career closely. Can he restore his reputation with this new pan-European travel agency?
California was ahead of the curve when it consolidated its travel program in 2010. That decision is paying off during the pandemic as it quickly reacted to housing at-risk healthcare workers, and its effectiveness may prompt other states to follow suit once the crisis passes.