A new report from Global Hotel Alliance, “What Travelers Want Most From Loyalty Programs,” explores the sentiments, influences, and preferences of today’s consumers to help hotels develop more effective loyalty strategies and deliver the rewards travelers want.
Shifting business travel patterns makes small businesses an essential part of the overall travel management client mix for Amex GBT. Its use of generative AI to serve them is eye-catching.
Drop culture can reshape the approach to experiential loyalty for hospitality brand Ennismore — but it needs to ensure enough experiences to go around to avoid frustrating its members.
Saudi Arabia has created another investment fund, this time under the banner of its mega-city Neom. The Neom Investment Fund will spread its vast amount of cash around the world, investing in businesses it sees as futuristic or industry-changing.
From long visa wait times to an air traffic control staffing shortage to declining airports, the U.S. has some serious long-term problems if it wants to compete effectively.