AI might not change how Indians travel overnight. But for MakeMyTrip, it’s become central to how it plans to stay relevant to the next billion travelers.
In a first for major hotel groups, Marriott hosted 75 loyalty members at HQ to preview an AI chatbot for travel booking and gather customer feedback on other innovations.
There is an overall push in India to enhance air connectivity to smaller regions across the country. An increase in number of airports, increase in disposable income, and heightened interest in travel have given airlines the confidence to invest in expansion of their domestic operations. This is leading to Indians traveling more, domestically and internationally.
Reliable, accessible guest data is like gold for hotels interested in the next generation of customer service. More deals that can capitalize on that are likely on the way.
Considering Booking Holdings' close relationship with Google historically, it's no surprise that Priceline went with Google Cloud for its generative AI integrations. Now, who's next?