Articles tagged “communication”

Singapore Airlines' last fatal incident was marred by confusion and misinformation. This time it's very different.

For hospitality brands to inspire loyalty, they need to deliver a consistently stellar guest experience — but many hotels haven’t been able to hire enough staff members to meet the high level of service guests expect. To overcome this challenge, hotels must increase efficiency and optimize communication between teams.

Cloudbeds, a San Diego-based software company that helps independent hotels set their set their rooms and market their inventory online, announced on Monday at HITEC 2022 that it's acquiring hotel…

LivePerson is running a key webinar to help industry brands rapidly scale care and commerce operations through Conversational AI and messaging in the post-pandemic travel resurgence.

Think of workplace communications tools like Slack or Microsoft Teams. Well, Beekeeper and Lua are versions of those tools built to help hourly workers without desktop computers. Many hotel groups use them to help housekeepers stay up-to-date in the workers' native languages.

Managing a global travel company comes with its own set of challenges that national and local travel brands don’t usually have to face. Communication among employees is often a chief concern, but providing content available in their local language can help improve employee engagement and drive efficiency.

Taking advantage of the innovations in technology will ultimately help hoteliers make better decisions faster, giving them the advantage they need to be ahead of the curve, not behind it.