Articles tagged “covid-19”

Looking toward Covid-19 recovery, health and safety have become top priorities for all sectors of the travel industry, especially hospitality. To help ensure guest confidence, hotels must manage new protocols while working with leaner staffs, making smart hotel management software more critical than ever.

Before Covid-19 hit, airports and airlines were boosting customer satisfaction by investing heavily in new services and innovative dining and retail experiences. Now, at a time when travelers are understandably cautious about returning to the skies, customer experience is more important than ever in helping to raise traveler confidence and ensure global travel’s long-term recovery.

By early April, the travel industry's performance stood at 16 percent compared to last year. Since then, recovery has taken shape differently in each of the 22 countries Skift tracks, but still no country records above 60 percent of pre-Covid performance.

With continued uncertainty, destinations, airlines, and hotels are offering free or low-cost Covid medical coverage to boost consumer confidence. That's all great. But it will take additional innovative safety measures to attract tourists in large numbers for the upcoming winter season, as travel remains a risky proposition.

In this webinar, Salesforce and The Travel Corporation discuss the evolution of digital transformation, how it applies to businesses today, and why the right use of data is imperative to truly understanding today’s traveler.

Using in-depth interviews with destination leaders from Europe, Asia Pacific and across North America, this report provides a roadmap for any destination executive looking for solutions to try and jumpstart their tourism economy in the era of Covid-19.

In this conversation from Skift Global Forum, we hear more about how United Airlines and Formation are using technology to quickly learn from and adapt to the evolving needs of travelers during Covid-19.

With travelers’ needs and behaviors shifting substantially in the past year, we’re running a new webinar to help inform and guide online travel agencies on the best tactics to use to convert travelers to aid their recovery.

In the following report, Skift and Sojern examine how Covid-19 has impacted destination promotion and co-op marketing in 2020. Using in-depth interviews with destination leaders from Europe, Asia Pacific and across North America, the report provides a roadmap for any destination executive looking for solutions to try and jumpstart their tourism economy in the era of Covid.

In this video conversation from Skift Global Forum, we hear from Suzan Kereere, Global Head of Merchant Sales and Acquiring, Visa and Carolyn Kremins, President at Skift, about why small businesses are essential to the travel industry.