Articles tagged “dot”

JetBlue's 2007 string of delays have gone into business history books as one of the biggest corporate PR disasters. Clearly, the lesson here is more nuanced: over communication, way better than under comunication.

United Airlines has a gargantuan task ahead of it if the airline is to get its house back in order from a customer-service standpoint.

First Spirit & Southwest lost the advertising full fare ruling earlier last week, and now this. DoT is serious about this, the sooner airlines/OTAs get this, the better.

The DOT regulation should take care of it, but if United or other airlines decide to go to court its decision may be tricky to uphold.