Articles tagged “fees”

Southwest Airlines wants to keep its passengers happy, booking quickly, and coming back. In this video, Chief Revenue Officer Andrew Watterson explains some of the ways the airline achieves that goal.

Wasn't the whole point of these surcharges to prevent the global distribution systems from taking a cut of that juicy ancillary money that is now flowing in? One has to wonder what the terms of Air France-KLM's deal with Amadeus and Travelport really are. For now, it looks like the global distribution systems that took the new distribution capability seriously are reaping the rewards.

Amadeus' track record of profitable growth has been music to the ears of investors. But some airline and hotel executives claim to hear discordant notes in the giant technology vendor's forecasts.

It's difficult to tell much from the first quarter results, but EasyJet seems on track to have a decent year. Acquiring some of Air Berlin’s operations will also enable it to grow in the lucrative German market.

HomeAway’s fee hike spotlights the shifting economics of the vacation rental business. Property owners are weighing how much of a cut technology companies deserve when making it easier for them to put heads in beds.

SkyTeam airlines just announced a series of new baggage fees for transatlantic basic economy routes. But is it competition or gouging?

In some ways, perhaps … but one big difference between hotels and airlines is that hotels want their consumers to actually like (maybe even love) them. While with airlines, that might be a different story as some recent events would demonstrate (we're looking at you, United).

More hotels are realizing that charging people for Wi-Fi access isn't going to win them any brownie points. But beyond consumer ire, including angry TripAdvisor reviews, hoteliers should probably be more concerned about the Federal Trade Commission stepping in and clamping down on perceived "deceptive hotel fees."

Targeted bidding on flight upgrades is a smart way for airlines to engage customers and offer value without inundating flyers with additional fees and packages. But it also adds a level of uncertainty that travelers may find off-putting.

Now that the major U.S. airlines are profitable again, more travelers are reporting higher satisfaction with their flights.