Articles tagged “fees”

Targeted bidding on flight upgrades is a smart way for airlines to engage customers and offer value without inundating flyers with additional fees and packages. But it also adds a level of uncertainty that travelers may find off-putting.

Now that the major U.S. airlines are profitable again, more travelers are reporting higher satisfaction with their flights.

Now that airlines are reporting major profit, it's time for them to reward flyers with a better onboard experience and more route options.

It seems like flyers may never get used to being nickel-and-dimed for basic amenities by low-cost carriers like Spirit Airlines.

It will be interesting to watch pro-airline interest groups roll out their rationale against reforming the onerous fees charged by air carriers for routine services. Meanwhile, consumers will flock to the cheapest tickets possible.

While the Truth in Hotel Advertising Act has yet to gain any support in Congress, it represents a blow to ubiquity of hotel resort fees and other surcharges that are traditionally tacked on at the end of a hotel stay.

Hilton Worldwide tested the waters with new cancellation fees and it evidently liked how things played out even if guests did not. The company will keep on testing fees until it finds a structure that sticks. Guests have nothing to fear if they have nothing to hide--cancellation plans, that is.

Ideaworks believes that web design which makes it easier for consumers to know about and purchase a la carte ancillary products is essential to encouraging these sales. Call it hate-selling with a human face.

Maybe it bodes well for travel agents that travelers are getting used to paying additional fees for better service in the air and at hotels, since fees have been a reality when booking with an agent for a long time.

Hyperbole or reality? American Airlines thinks its upcoming basic and premium economy will be huge, akin to its launching bag fees in 2008.