Articles tagged “guest experience”

Qatar Airways has launched a new digital initiative designed to support cabin crew in delivering a more personalized experience for its customers in the air.

​​Qatar Duty Free has debuted Souq Al Matar - a new experiential mixed retail and dining concept - at Hamad International Airport in Doha.

Holiday Inn has introduced a new open lobby concept at the 275 room Holiday Inn Dubai Business Bay, located in the United Arab Emirates. 

Guests staying at select Renaissance Hotels will soon have access to RENAI, a virtual concierge.

Air Canada is launching a new feature within its mobile app that will enable customers to track their baggage and mobility aids in real time.

IHG Hotels & Resorts is getting into the holiday spirit with the launch of a new experiential winter campaign at a selection of its American properties. 

Qatar Airways is introducing a range of new onboard menu items that have been sourced from organic farms in Qatar, in celebration of EXPO 2023 taking place in Doha.

In episode eight of the Skift Ideas Podcast, we are joined by Harry Jameson of Pillar Wellbeing, to examine the industry's transformative journey towards embracing and incorporating wellness as an integral aspect of the guest experience.

We've all experienced that moment of dread when we arrive in our hotel room and begin unpacking our luggage, only to realize that we've forgotten to pack the star piece…

Finnair has announced that it will be giving the interiors of its Embraer aircraft a refresh in the coming years.