Implementation of panic buttons, or employee safety devices, for hotel employees is a good start, but it should just be the beginning of the much broader measures the entire global hospitality industry should take to ensure the safety of every single person who walks through its doors.
Marriott and Starwood are ready to pull the trigger on integrating their loyalty programs — but will their hotel and loyalty members ever be ready for the change?
Hilton knows that while technology can be a great problem-solver, the company can't ever forget that it's rooted in the hospitality industry, where, oftentimes, service and true hospitality simply can't be automated.
It’s no surprise that business travel is seen as a great way to help launch your career, but it also stresses out young professionals and negatively impacts their personal lives.
Hilton's goals are both lofty and commendable, and it's clear from the data that travelers do care about sustainability and having a positive social impact. But is caring enough to translate into real action? That's the even bigger challenge.
Now that AccorHotels, Hyatt, and Marriott have started getting into homesharing, what does that mean for the hotel industry's crusade against it? Can AH&LA continue to fight Airbnb when some of its members are now actively participating in the short-term rental space?