Articles tagged “hilton”

Wi-Fi at Hotels: The Battle Over Free Vs. Fee

Traveler demand for, and use of, Internet connection services is soaring, creating a dilemma for travel brands that must walk a precarious tightrope between charging for access and risking customer anger over unreliable free service.

TripAdvisor Wants a Piece of Hotels’ Book-Direct Special Rates

Whether it's on hotel, online travel agency or metasearch sites, having attractive pricing is a very powerful thing. We think Kaufer is a smart guy. He knows he isn't going to get hotels' special rates for loyalty program members today, but he's trying to lay the groundwork for a deal later on.

Hilton CEO: ‘Quality’ Trumps ‘Quantity’ and Direct Bookings Are Growing

Online travel agencies and the looming Starwood-Marriott merger won't get Hilton down, according to Hilton's CEO. Solid first quarter earnings suggest a stable year ahead for the company. But will alienating online travel agencies and pursuing an asset-light strategy ultimately result in success? We'll have to see how the rest of the year plays out.