Visit Philadelphia has announced it's appointed Angela Val to serve as its president and CEO, making her the first Black woman ever to run the organization.
With airline and hospitality industries set for a strong recovery in 2022, the smartest companies are positioning themselves to attract a pool of global talent in an ever more competitive environment, embracing the opportunities and challenges that come along with it.
Tour operators have realized they can't get complacent about guest safety as any possible large-scale Covid outbreak will threaten their bottom line. So expect them to devote more resources to keep their clients safe amidst the rise of the Omicron variant.
The U.S. travel agency industry will only make a complete recovery when it manages to replace advisors cut during the pandemic. A lack of staff has often made booking trips difficult for people eager to use travel advisor services.
The hospitality industry in particular has struggled with recruiting and retaining workers over the last few years, as unemployment rates have dropped and tighter restrictions on immigration and work visas have been enforced. But there are a few things companies can do to develop a strong workforce.
Hotel chains are gung-ho about their robust pipelines, but have they thought about how to efficiently build the future of their staff as they build their future properties? Some have, and comedy sketches, a cappella performances and role-playing guest scenarios are the smart future of hotel hiring rather than stuffy, crowded job fairs.
Hotels are moving away from guidebooks and guidelines and learning how to empower their employees to adapt their services and relationships with individual guests.
Friendly and genuine interactions with hotel staff go a long way toward making or breaking a hotel stay; however, it takes a conscious plan and months of investment to deliver that guest experience.
Many skilled management employees flee Asian countries to find work, which leaves global hotel chains with few local hiring options and hefty costs to import overseas employees.