Articles tagged “innovation”

Event planners are trading spreadsheets for smart automated systems. AI is emerging as the co-pilot of the meetings industry, shifting an event planner’s role from administrator to strategist at record speed.

Some of the smartest moves at IMEX America will happen before the expo even opens. One room, 100 insiders, and a playbook you’ll wish you had sooner.

Claus Raasted wants to disrupt the default settings of the meetings industry — one bold, low-stakes experiment at a time. His legacy goal? Make the world a little less afraid, and a lot more willing to try something new.

Cruise lines are rethinking what drives guest interest in a destination. Conservation-led private islands investing in ocean health and local communities are creating the kind of differentiation guests increasingly expect and value.

Accor is proving that digital transformation isn’t just about technology — it’s a shift in mindset, driven by agility, culture, and customer obsession. Under Alix Boulnois’ leadership, the company is future-proofing hospitality at every touchpoint.

Expedia Group has long been a leader in B2B travel technology, but 2025 marks a turning point as the company seeks to clarify its solutions for partners looking to streamline operations, enhance traveler experiences, and seize new opportunities in digital transformation.

From robots to rock 'n' roll stages, Money20/20's marketing guru Kathryn Frankson has a knack for turning heads and raising eyebrows. But behind the wild ideas and viral moments is a seasoned innovator with some serious wisdom to share.

On today’s episode we look at the American Eagle crash in Washington, D.C., innovations and shifts in hospitality, and Frontier’s bid for rival Spirit Air.

The market is forcing a margin call on post-Covid excess, conspicuous consumption, and there is traveler backlash to excessive rates. This pushback has created space for new thinking.

Why do we choose one hotel over another? Why do we come to work every day? These simple questions reflect a growing need in the hospitality industry to cultivate a sense of purpose — a guiding principle for navigating the demands of an increasingly complex world.