Travel Loyalty News

Between its status match program and its Star Alliance reach, Copa is a strong consideration for any savvy American business traveler.

United CEO Oscar Munoz Munoz is saying all the right things and needs to reassure MileagePlus members before more of them bolt to other airlines. But after years of poor performance, members of United's loyalty program and other customers will want to see concrete results, not just the verbiage.

Since the creation of American Airlines’ frequent flyer program, what was meant to be a simple scheme to encourage repeat business has evolved into a shadow currency funding a large business sector that reaches across to all travel products and to banking institutions. It’s difficult to imagine all of that crashing overnight, or that it would be allowed to crash at all. If Jacobs happens to be right, then it’s bound to crash eventually, but there should be time to see the bright lights coming from the opposite direction.

Any deal at 10,000 miles is better than no deal at 10,000 miles.

For those already wealthy, loyalty isn't about points. It's about feeling special.

IHG is building out its Rewards Club loyalty program with more experiential rewards for its very best customers and more quick reward options for those who are ambivalent about loyalty structures.

Will Kimpton be able to retain its boutique brand DNA within InterContinental Hotels Group? CEO Mike DeFrino is trying to reassure the masses that it will but Kimpton and IHG are moving slower than a stuck elevator to provide some proof.

Big data is driving opportunities to create loyalty and conversions for the hospitality industry, but it’s also posing challenges. The key to leveraging the power of customer information is to…

Like many pay the tax consultant, the mileage consultant may now be in vogue.

Having plenty of rewards seats means nothing if airlines don't make it easier for travelers to redeem their rewards points, something that's becoming harder to do as programs become more revenue-based.