Travel Loyalty News

Business travelers who pay will continue to make out well as the major U.S. airlines come courting for their loyalty.

Loyalty points are a currency that requires an expertise of a George Soros to take the best advantage of.

American has one other trump card that helps it compete while United and Delta scramble to pander to business class clients: The world's largest network of flights.

Next year’s traveler will need to be both diligent with their travel partner and smart with their wallet to hit their milestones – but as always with elite status, where there’s a will there’s a way.

Understanding changing consumer behavior is important to build the right strategies for travel loyalty programs in our digital age. This presentation explains the larger context around it.

The idea of an frequent flyer community coming together to share travel tips and engage in good-natured competition is a lofty concept; however, we wouldn't bet on these busy executives investing substantial time and energy toward connecting or creating on the Air Canada platform.

We are somewhat surprised United isn't making people watch a video of CEO Jeff Smisek before every purchase.

Although it's a step in the right direction, Wi-Fi is still expensive for many regular and loyal customers depending on the kind of service they need.