Travel Loyalty News

When an airline offers a promotion, it should honor it. Not very complicated. That's especially true in a community where Frontier is scaling back service.

Superfly's Superbox is very convenient answer -- assuming there are no privacy issues -- for getting around airlines who seem hell-bent on making tracking miles difficult for their loyalty program members. It wouldn't be surprising, though, if some of these airline abstainers object to this latest workaround.

Etihad's investment amounts to a rescue plan for Air Berlin, and is part of Etihad's plan to foster a multi-carrier frequent flyer program.

The joint venture will have less of an impact on travelers than that of a full merger, but frequent flyers and premier passengers will reap the best benefits between shared lounges and mile points.

Hotels offering late checkouts and airlines like ANZ help business travelers comfortably kill time between checkout and takeoff, a great way to build customer loyalty.

If NDC ever comes to be, it will be years away. It is a move by the world's airlines to reduce their distribution costs and get greater control of passengers who don't happen to book through airline websites.

When airlines wanted to personalize flight offers to frequent flyers, the global distribution systems countered they could handle it for the airlines. Now ASTA, representing travel agents, is wondering whether the whole thing amounts to discrimination.

It's more of a hassle, but travelers who don't have upper-tier frequent flyer status, can get into TSA precheck through U.S. Customs and Border Protection Trusted Traveler programs.

Business travelers are often reward members but taxi between a limited number of cities. The campaign should suggest ways for points earned on business to be turned into vacations in new destinations.

Delta says it wants to improve the customer experience by participating in the Apple Passbook program, but it risks alienating these same customers already using TripIt Pro and AwardWallet.