Travel Loyalty News

With IndiGo's move into loyalty programs, Air India will need to sharpen its loyalty strategy to stay competitive, especially in a market where where cost and convenience drive consumer choice.

EaseMyTrip's new travel debit card with Bank of Baroda checks all the boxes, but just on paper.

Speaking to Skift, JetBlue president Marty St. George said it’s possible to balance a low-cost airline with high-end lounges. If realized as planned, these could be some of the most exclusive spaces of any U.S. carrier. 

Once snobbishly consigned to the ‘bucket and spade brigade,’ package holidays are one of the fastest-growing products in UK travel.

Today's podcast looks at a probe into U.S. airlines loyalty programs, a $40 million acquisition of Thomas Cook, and a step toward owning fewer properties for Hyatt.

Gorin distinguished herself by leading Expedia’s key business to business segment. Now, as CEO, Gorin’s in the early days of running the whole show.

Direct bookings surge as travelers prefer supplier websites over OTAs. This means OTAs will need to innovate to stay competitive.

Skilling programs are necessary. However, training them to take up jobs in tourism cannot be the only focus: the industry also needs to figure out how to retain the talent.

With the ink barely dry on the divorce papers, Star Alliance is wasting no time in luring back some of SAS’ most loyal - and profitable - passengers. The aim of this neatly timed promotion is business continuity and customer retention, but it remains to be seen how many frequent flyers will take up the offer.

United’s issue is its multiple business agreements with Hawaiian — including one on loyalty. Alaska CEO Ben Minicucci has previously said he envisions a loyalty program that would house the two brands if the merger is approved.