Travel Loyalty News

As Delta’s meltdown continues for the fifth day, customers and Washington are becoming increasingly frustrated.

The Transportation Department said ongoing flight disruptions and reports of customer service issues prompted it to investigate Delta as the carrier’s meltdown enters its fifth day.

Paytm is a major fintech player in India and has a strong user base in smaller towns of India. This user base gives it a slight advantage over other OTAs. 

Uber is adding new features, some temporary, to take advantage of increased tourists in Paris for the Olympics starting later this month.

In a break from the strategy of many U.S. airlines, Emirates’ Skywards program is being used to boost loyalty for the airline without a heavy financial focus.

Vasu Raja’s severance package includes a payout of his base salary until January 31, 2025 and flight benefits. He’s also eligible to receive a lump sum payout of $968,750 after the severance period ends.

Hotel groups have been expanding the reach of their loyalty programs to include a wider base of consumers while trying to maintain their appeal to frequent travelers. It's a tough trick to pull off.

Delta, which has consistently been one of the most profitable U.S. airlines, slightly underperformed in the second quarter, partly due to an oversupply of domestic seats. That could signal trouble for domestic carriers this summer.

Travel startups raised roughly $2.8 billion during the first half of 2024. They had raised only $1.3 billion during the same period in 2023.

We spoke with Marriott's chief revenue and tech officer to learn more about the hotel giant's new online booking portal aimed at small- and medium-sized enterprises. Does it truly offer a seamless, one-stop solution for road warriors?