Articles tagged “mobile”

Although the majority of hotels are behind airlines when it comes to digital customer service, hotels have a significantly larger opportunity to improve customers' experience via mobile. It is a matter of how and when, not if, mobile will change almost every part of guests' hotel stays.

AudioCompass is certainly off to a strong start in India, and importantly its audio tour guide apps work offline. A challenge for the startup going forward is that it seems like there would be little barrier to entry among would-be competitors.

This is an odd, yet astute pairing of mobile-oriented startup, Silvercar, and a global distribution system, Travelport. This is a smart way for Silvercar to broaden its service to business travelers who are looking for a premium rental during their employee travels.

The GuestDriven platform intersects two unstoppable trends -- personalization and mobile. The trick is in providing guests with personalized tips and perks on their mobile devices without invading their privacy or bombarding them with advertisements in the process.

Competing against the likes of Priceline's Kayak, Expedia's Trivago and even Google will be very tough going for Room 77. Is Room 77 giving up on the challenge or playing possum while it hones its mobile skills?

The majority of U.S. hotel bookers aren't booking on mobile, and don't book the day of their stay -- although things are trending in that direction. Travel marketers need to cater to the trend, but can't overlook the variety of consumer behaviors and devices in play.

With the advent of satellite-based Wi-Fi, the competitive landscape for in-flight Wi-Fi is heating up. Still, Gogo's extensive control of domestic Wi-Fi and airline fleets is a legitimate cause of competition concern.

These are the opinions of one executive at one of several in-flight Wi-Fi providers that would gain great profits from expanded in-flight connectivity. We can't take his goals as gospel, but it's a vision that all flyers would like to see actualize.

Travel companies slow to set up mobile functionality may be comforted by this news, but mobile usage will only continue to rise due to changing consumer habits and the growth of travel in emerging economies where mobile devices are more common than desktops.

It's difficult to see why airlines, hotels, and others would want to replace apps that help them manage relationships with loyal customers with a feed to a platform that doesn't do anything special for them.