Luxury Retail’s Hospitality Problem Isn’t a Training Problem
Saying luxury retail should be more hospitable ignores how most of the industry works.
On Experience
Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.
Cathay Pacific Removed Its First-Class Lounge Cabanas. That Tells You Where Luxury Travel Is Heading
Cathay Pacific is quietly building something harder to copy — a network-wide design operating system that survives different airports and local teams.
The Most Dangerous Word in Hospitality Right Now Is ‘Resilience’
The industry keeps celebrating its ability to bounce back. That may be the problem.
Luxury Brands Have Been Marketing to Humans. But Their Next Booking May Be AI.
Luxury brands have spent two decades optimizing for the human eye. A meaningful share of their traffic will soon belong to something else entirely.
The Ultimate Luxury in Hotels: A Room Full of Guests Worth Talking To
The ultra-luxury market has spent a decade chasing the same guest. That's become a problem.
The Man Who Built Six Senses Is Back — And He’s Done Playing It Safe
Bernhard Bohnenberger's Discover Collection doesn't want to be your next great hotel stay. It wants to be something harder to describe.
How Montage Is Scaling Luxury Brands — Slowly, and With Purpose
Montage is thinking deeply about how to grow while preserving its service culture and attention to detail.
Best in Hospitality Winter 2026: New Brands and Ideas That Matter
Hospitality is constantly evolving. Here's what has stood out this season.
How São Paulo’s Terminal BTG Pactual Is Rewriting the LatAm Airport Playbook
Terminal BTG Pactual signals a structural power shift in premium travel, as control moves from airlines to independent operators that own the airport experience before passengers ever board.
Why One of the Best Villa Operators Refuses to Scale
As villa rentals become increasingly standardized through platforms, a small cohort of high-end operators is pushing back and competing on high-touch service and long-term owner relationships.