On hotels' direct-booking rates, one of the major chains is already talking to traditional travel agencies about handing them over. In addition, Choice Hotels, for one, is signaling that better deals from online travel agencies could go a long way toward ending its boycott in distributing loyalty-member rates. If every person has a price, then so indeed do hotel chains.
Expedia is telling hotels that if they "play well" with Expedia it will be very advantageous and the outcomes may not be as positive if hotels decide to rewrite the rules. Many big chains have not appreciated how Expedia has played over the years and they are voting with their proverbial feet.
Many travel and tourism brands are harnessing the power of 360-degree video to inspire travelers, but this is the first time we've seen it used to convert direct bookings. It'll be interesting to see the results of this campaign by the end of this year.
Many cash-strapped independent hoteliers have been relatively laid back and allowed Booking.com to bid on their trademarked names and are even handing over their digital marketing and website creation to Booking.com's BookingSuite division. Given their resource constraints, that's not likely to change in any meaningful way anytime soon.
Although his company has made it a mission to tell customers to book direct, Hilton CEO Christopher Nassetta knows he can't afford to overlook other distribution channels, including online travel agencies and travel agents.
This 137-page Skift deck curates data from every sector of travel and provides a wide sweeping overview of the state of the world’s largest sector and the forces driving it today. This is the State of Travel in 2016.
The 2016 State of Travel deck draws from our daily coverage of the global travel industry, from our ongoing series of Skift Trends Reports, and also incorporates expert research from…
Ctrip didn't realize the extent of the problem it would inherit with its acquisition of Qunar given the latter's disputes with China's largest airlines. The direct-booking wars are acute in China, where the government has called on the airlines to sell half of their tickets on their own websites by 2018.