JetBlue's 2007 string of delays have gone into business history books as one of the biggest corporate PR disasters. Clearly, the lesson here is more nuanced: over communication, way better than under comunication.
Is it too much to ask to see the total price of an airfare, hotel room or car rental up-front? The DOT rule is a positive step forward; this stuff can't be left to the free market.
Thai industry officials think that lighter regulations will cause fewer hoteliers to cheat and keep their properties off the tax rolls. They've also got their fingers crossed that this move will help bring up nightly rates.
