Articles tagged “retention”

AI search is shrinking the open channel where travel bought its customers, so the largest companies are trading member bases with each other instead.

The hospitality talent crisis won’t solve itself. Industry leaders must invest in continuous employee development to close competency gaps in personalization, sustainability, and technology. Without decisive action, hospitality risks falling short in both service standards and employee retention.

With up to 95% of website visitors remaining anonymous, travel brands are leaving revenue on the table. Identity resolution helps recognize and convert these users, enabling better personalization, stronger engagement, and higher conversion rates.