Articles tagged “sita”

When it comes to performance-tracking of their mobile initiatives, more than one third of airlines surveyed by SITA indicated they don't track them. Their priorities obviously are elsewhere, but this is at airlines' own peril.

The double standard on Tyler's comment is clear, as are the benefits some airlines have realized they can gain if they ignore him.

The biggest news to consumers is that in-flight connectivity isn't about checking emails or even streaming Netflix. It's about selling entertainment and tracking planes.

In Brussels' defense, it's no LaGuardia, Newark, or JFK. But then again, nobody expects anything from those airports.

Will airports and other places where customer service and its relationship to information end up being the perfect place for these Google face computers? It's a use case that makes sense to us.

Lots of user adoption needs to take place before this passenger of the future can actually get through the airport faster.

It's helpful, sure, but how long will it take for users to actually care?

In-flight calls are inevitable, but the rules surrounding their use and the etiquette that will arise is yet to be seen.

JetBlue really needs to devote more resources to its tech capabilities. It is finally getting around to it with its imminent satellite-based Wi-Fi, but the airline needs to stay on top of its game.

A simple user experience appears to be the most important factor in increasing mobile adoption. Although 90 percent of travelers say technology helps them when traveling, a deeper usability has yet to be reached.